· You can contact us in person, or by mail, telephone, email or fax
· We have a freepost address so that you can contact us without paying postage
Our freepost address is:
Leeds Tenants Federation
Freepost NEA16248
Leeds LS2 3YY
Telephone: (0113) 2145330
Fax: (0113) 2145333
Email: TIC@leeds.gov.uk
Website: www.ticleeds.ukonline.co.uk
· We will respond to letters within 10 working days
· We will answer the phone promptly within five rings
· When answering the phone, we will give our name and the name of the organisation
· We will respond to emails and faxes within 10 working days
Information
· We publish a quarterly magazine distributed to all council tenants in Leeds.
· We also provide leaflets and information packs about the organisation and our services
· This information will be written in plain language and designed to be attractive and easy to read
· Where we use jargon we will explain what it means
· We make sure that all key information is offered in alternative formats: large print, Braille or audio tape, and interpreted into community languages on request
· We have a website from which key documents can be downloaded. Our website address is: www.ticleeds.ukonline.co.uk
· We will make sure our meeting venues are accessible and that everyone can take part in the event.
· We meet with our member groups four times a year. We also meet quarterly with tenant ALMO board members to support them to provide a service that puts tenants first.
Services to members
· We provide a range of practical support to tenants and residents so that they can participate in decisions about their homes and communities.
· We will register and grant membership to tenants and residents groups who meet the criteria and have shown they are democratic and accountable
· We provide a range of support grants to registered tenants groups
· We will send a cheque requisition order to release the grant within two days of registering the group
· We give telephone advice to groups and we will visit groups or attend at meetings if we are invited
· We will provide a free photocopying service for groups to enable them to produce at least two newsletters or leaflets a year
· We will help groups design and produce publicity on request and by appointment.
Complaints
· Complaints can be made verbally or in writing. We will acknowledge your complaint within three working days and let you know the results of our investigation within fifteen working days.